Too Much Time on the Wrong Work
Your team handles roughly 10 inbound quote requests every day — and almost none of them arrive with everything needed to actually run a quote. That means someone is chasing information, fielding unqualified requests that shouldn't reach your desk, and manually sorting and routing what does. It's the kind of work that fills hours without moving the business forward.
Your most experienced sales resource should be closing deals — not triaging inbound emails. Every hour spent on intake is an hour not spent on the accounts that matter. This engagement fixes that.
Two Agents, Working Together Around the Clock
- Engages visitors on starlabel.com the moment they arrive
- Conversationally collects every input your team needs to build a quote — dimensions, quantity, material, finish, turnaround, and contact details
- Screens out unqualified requests automatically with a polite, on-brand response — they never reach your team
- Delivers a complete, formatted lead brief to your sales rep the moment the conversation wraps
- Available 24/7 — captures and qualifies leads after hours without anyone on call
- Monitors your inbound email inbox and responds to quote requests within minutes of arrival
- Reads each email, identifies what's present and what's missing, and follows up naturally to fill the gaps
- Handles multi-turn conversations — if a prospect replies with partial information, the agent picks it back up
- Filters and auto-declines unqualified inquiries — no one on your team touches them
- Delivers a clean, ready-to-quote lead brief to your sales rep once all inputs are confirmed
Simple From Your Team's Perspective
A prospect reaches out — through the website chat or directly to your inbox. The agent responds within minutes, day or night, representing Star Label professionally.
The agent gathers every quote input conversationally. Unqualified requests are handled with a polite decline. Qualified leads are worked until complete — no human needed.
Your sales rep receives a clean, organized lead brief with everything needed to quote — company, contact, full job specs. No chasing. No back-and-forth. Just the work.
What This Is Actually Worth to Star Label
Based on your current inbound volume, here is a conservative estimate of what the status quo is costing — and what changes on day one.
| METRIC | TODAY (COST) | WITH OSG |
|---|---|---|
| Response time to inbound leads | Hours — sometimes days | Under 5 minutes, 24/7 |
| Qualified intake handling | 10 req/day × 15 min × 250 days = 625 hrs/yr | Zero |
| Unqualified lead handling | 30 min/day × 250 days = 125 hrs/yr | Filtered — zero handling time |
| Total intake hours per year | 625 + 125 = 750 hrs/year | 0 hrs/year |
| Leads captured outside business hours | None | 100% captured |
| Annual cost of intake work (est.) | $24,750–$75,000+ | $6,000 |
Fully Done-for-You — You Don't Manage Anything
OSG builds, configures, tests, and launches both systems. Once live, we manage everything ongoing. Your team's only job is to act on the qualified leads that land in their inbox.